Contact us
Before you contact us
Section titled “Before you contact us”Many questions are answered in this Help Center — search with Ctrl/Cmd + K — and in Troubleshooting. If you still need help, the details below let us resolve issues faster.
What to include
Section titled “What to include”| Detail | Why it helps |
|---|---|
| Scan ID | Identifies the exact scan in question |
| Correlation ID | The X-Correlation-ID from an error response — lets us trace the exact request in the audit log |
| What you expected vs. what happened | Frames the issue precisely |
| Steps to reproduce | Lets us recreate and diagnose |
| Environment | Deployment type (Docker / Kubernetes), version, and cloud provider |
How to reach us
Section titled “How to reach us”Contact your RedCloud account representative or your organization’s designated administrator, who can open a support request through your agreed channel. Your administrator manages users and access under Administration → User Management.
Security issues
Section titled “Security issues”For a suspected security vulnerability in the platform, report it through your security contact rather than a general support channel, and avoid posting details publicly.